Customer Support Analyst

This exciting role offers the chance to contribute directly to Bandhan Bank's impactful mission. You'll be the first point of contact for customers seeking assistance with accounts, transactions, products, and services. Your ability to analyze situations, provide accurate information, and offer tailored solutions will be key to fostering trust, building long-lasting relationships, and propelling financial inclusion within communities.

Bandhan Bank Jobs near me

Responsibilities:

Customer Champion: Respond to customer inquiries across various channels (phone, email, chat) with promptness and courtesy, ensuring timely resolution and exceeding expectations.
Problem-Solving Detective: Utilize your analytical skills to investigate customer concerns, identify root causes, and offer effective solutions that resonate with individual needs.
Financial Guide: Assist customers with account management, transactions, product applications, and other banking-related tasks, ensuring clear understanding and smooth navigation.
Policy Pro: Uphold bank policies and procedures while maintaining flexibility and empathy in customer interactions, fostering positive brand perception.
Data Detective: Analyze customer data and feedback to identify trends, recommend service improvements, and contribute to enhancing the overall customer experience.
Continuous Learner: Stay updated on banking regulations, products, and industry trends to consistently deliver accurate and insightful support.

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Bandhan Bank Careers

Skills:

Excellent communication and interpersonal skills, both written and verbal.
Ability to listen actively and understand customer needs effectively.
Strong analytical and problem-solving skills.
Proficiency in using computers and various software applications.
Adaptability and ability to learn new technologies quickly.
Passion for customer service and a commitment to exceeding expectations.

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