Urgent Hiring in Zepto

Are you passionate about exceeding customer expectations, possess excellent communication skills, and thrive in a fast-paced environment? Do you believe in building positive relationships and resolving issues swiftly? If you envision yourself joining a dynamic team at India's fastest grocery delivery service, where your empathy and problem-solving skills shine, then join Zepto as a Customer Service Specialist and embark on a rewarding journey where you make every interaction smile-worthy!

Zepto Jobs near me

Responsibilities:

Be the customer hero: Address customer inquiries and concerns related to orders, deliveries, refunds, and app functionality, ensuring prompt and effective resolution.
Master of information: Maintain comprehensive knowledge of Zepto policies, promotions, and delivery processes to provide accurate and reliable support.
Communication champion: Build rapport with customers through active listening, empathetic communication, and positive problem-solving.
Data detective: Analyze customer feedback and identify trends to improve service quality and enhance the Zepto experience.
Team player: Collaborate effectively with internal teams, including operations and quality assurance, to ensure smooth customer journeys.

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Zepto Careers

Skills:

Exceptional communication and interpersonal skills, with a genuine passion for helping others.
Strong active listening and problem-solving abilities, with a focus on finding solutions and exceeding customer expectations.
Proficiency in English communication, both written and spoken.
Computer literacy and ability to learn and navigate new software systems quickly.
Time management and organizational skills to handle multiple inquiries efficiently.
Positive attitude, resilience, and ability to thrive in a dynamic and fast-paced environment.

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