Zomato Recruitment

Are you passionate about exceeding customer expectations and ensuring smooth dining experiences? Do you possess strong communication and problem-solving skills, thriving in a fast-paced environment? If you're a customer-centric individual with a desire to contribute to Zomato's mission, then joining as a Customer Officer could be your ideal career journey.

Zomato Jobs near me

Responsibilities:

• Be the first point of contact for Zomato customers, addressing their inquiries and concerns promptly and courteously.
• Provide accurate and helpful information on Zomato services, restaurants, and orders.
• Troubleshoot customer issues efficiently, resolving them to their satisfaction.
• Escalate complex issues to relevant teams and ensure timely resolution.
• Maintain accurate customer records and document interactions effectively.
• Identify and report potential service improvements to enhance customer experience.
• Contribute to a positive and supportive team environment.

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Zomato Careers

Skills:

• Excellent communication skills: Speak and write clearly, concisely, and with empathy to build rapport with customers.
• Active listening: Pay close attention to customer concerns and understand their needs to provide effective solutions.
• Problem-solving and analytical skills: Think critically, identify root causes, and propose solutions to diverse customer issues.
• Technical proficiency: Comfortable navigating digital tools and Zomato platform functionalities.
• Resilience and adaptability: Embrace challenges, quickly learn new information, and thrive in a fast-paced environment.

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