Customer Officer

Do you thrive in a dynamic environment, passionate about making a difference through exceptional customer service? Do you possess strong communication and problem-solving skills, eager to connect with diverse personalities? If you're looking for a rewarding career opportunity where you can contribute to India's digital revolution, then the Customer Officer role at Jio could be your perfect fit!

Jio Jobs near me

Responsibilities:

Customer inquiries and support: Responding to customer calls, emails, and social media messages, providing timely, accurate, and courteous assistance with their concerns, questions, and complaints.
Product and service knowledge: Gain thorough understanding of Jio's diverse offerings, plans, and features, confidently guiding customers and recommending suitable solutions.
Technical troubleshooting: Assisting customers with technical issues related to their Jio connections, devices, and applications, offering clear explanations and effective resolutions.
Proactive problem-solving: Identifying potential issues and proactively reaching out to customers to address them before they escalate, ensuring a seamless experience.
Upselling and cross-selling: Educating customers about new offerings and value-added services, recommending relevant options that enhance their experience and contribute to Jio's growth.
Building relationships: Developing rapport with customers, actively listening to their feedback, and going the extra mile to create a sense of trust and satisfaction.
Performance and targets: Achieving individual sales and customer satisfaction targets, striving for improvement and contributing to the team's overall success.
Data entry and reporting: Accurately documenting customer interactions, maintaining records, and contributing to reports that help improve customer service processes.

If You Want to Get Notifications about Various Jobs, Join our Telegram Channel Now and Get notified Daily about the Latest Jobs

Jio Careers

Skills:

Minimum 12th standard pass or equivalent qualification (preferred).
Excellent communication and interpersonal skills, with the ability to explain technical information in a clear and concise manner.
Strong problem-solving and analytical skills to identify root causes of customer issues and offer effective solutions.
Patience, empathy, and a positive attitude to handle challenging situations professionally.
Ability to work independently and as part of a team.
Proficient in English and Hindi (or other regional languages as required).
Basic computer literacy with good typing speed (a plus).

Tags: Jio , recruitment, job opportunities, career, hiring, job search, job application, Jio careers, work at Jio , job openings, job vacancies, job opportunities at Jio , Jio jobs, Jio recruitment 2024, Jio hiring 2024