Ola Recruitment 2024

As a Help Desk Executive at Ola, you'll be the friendly voice and helping hand on the other end of the line, ensuring every rider's journey is smooth and seamless. You'll handle a variety of queries and concerns, from booking difficulties to payment issues, all with a smile and a solution-oriented approach. This is your chance to be the hero of the ride, where your customer focus fuels the success of every trip.

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Responsibilities:

• Become the Ola expert: Answer customer questions about the Ola app, booking process, fares, and other platform features with clarity and precision.
• Troubleshooting wizard: Actively listen to customer concerns, identify the root of the problem, and work towards swift and satisfactory resolutions.
• Champion of calm: De-escalate difficult situations with empathy and understanding, ensuring every interaction is positive and helpful.

Ola Careers

Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and connect with customers confidently over the phone.
• Strong problem-solving and analytical skills to identify issues and find effective solutions.
• Calm and composed demeanor, able to handle challenging situations with patience and a smile.
• Proficiency in computer applications and basic understanding of mobile apps.