Customer Care Executive In Zomato

In this customer-centric role, you'll be the first point of contact for Zomato's valued users – both restaurant partners and food delivery customers. You'll play a vital role in building positive relationships, resolving inquiries and concerns, and ensuring a smooth and enjoyable Zomato experience for everyone.

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Responsibilities:

• Respond to customer inquiries: Answer questions and address concerns promptly and professionally through various channels, like phone, email, and chat.
• Resolve customer issues: Effectively troubleshoot and resolve customer issues related to food orders, restaurant listings, delivery experiences, and app usage, ensuring a positive and satisfactory resolution.
• Provide information and support: Possess a deep understanding of Zomato's services and features and provide accurate and helpful information to users regarding restaurant options, order placement, delivery tracking, and troubleshooting basic app functionalities.
• Escalate complex issues: Identify and escalate complex customer concerns to the appropriate teams for further action, ensuring all issues are addressed effectively.
• Gather feedback: Actively listen to customer feedback, identify trends, and document valuable insights to improve Zomato's services and user experience.

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Skills:

• Minimum Bachelor's degree in any relevant field (Business, Hospitality, Marketing preferred).
• 1-2 years of experience in customer success, account management, or a related role.
• Proven track record of building strong relationships and achieving positive client outcomes.
• Excellent communication and problem-solving skills.

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