Customer Care Agent

This exciting role offers the chance to make a real difference in people's lives, one delivery at a time. You'll be the first point of contact for Zepto's diverse customer base, addressing queries, resolving concerns, and guiding them through our app with lightning speed. Your ability to think on your feet, provide clear and concise solutions, and maintain a positive demeanor even under pressure will be essential to ensuring our customers get their groceries faster than ever before.

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Responsibilities:

Speed Demon: Respond to customer inquiries across various channels (phone, email, chat) with blazing-fast efficiency, meeting our stringent response time targets.
Problem Solver: Actively listen to customer concerns, identify root causes, and offer timely and effective solutions within the 10-minute delivery window.
Order Champion: Track and manage customer orders, providing updates, addressing issues, and ensuring a smooth and hassle-free shopping experience.
App Guru: Navigate the Zepto app with expertise, guiding customers through features, functionalities, and troubleshooting any technical issues.
Brand Ambassador: Represent Zepto with professionalism and enthusiasm, fostering positive brand perception and building trust with customers.
Growth Partner: Share valuable customer feedback with relevant teams, contributing to continuous improvement of the Zepto experience.

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Zepto Careers

Skills:

Exceptional communication and interpersonal skills, with a genuine passion for helping others.
Strong active listening and problem-solving abilities, with a focus on finding solutions and exceeding customer expectations.
Proficiency in English communication, both written and spoken.
Computer literacy and ability to learn and navigate new software systems quickly.
Time management and organizational skills to handle multiple inquiries efficiently.
Positive attitude, resilience, and ability to thrive in a dynamic and fast-paced environment.

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