Social Media Assistant

We're looking for an enthusiastic and creative Social Media Assistant to join our dynamic team at Airtel! In this role, you'll play a vital role in crafting engaging content, managing our social media presence, and fostering positive brand interactions across various platforms.

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Responsibilities:

Content Creation & Curation: Develop engaging social media content (text, images, videos) that aligns with Airtel's brand voice and marketing goals. Stay updated on social media trends and identify opportunities to create viral content.
Community Management: Respond to comments and messages on our social media platforms in a timely, professional, and courteous manner. Proactively address customer inquiries and escalate complex issues as needed.
Social Listening & Reporting: Monitor social media conversations for brand mentions and sentiment analysis. Generate reports to track the performance of social media campaigns and provide insights for future strategies.

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Skills:

Excellent written and verbal communication skills with a strong understanding of social media etiquette.
Proven ability to create compelling and engaging social media content across various formats.
Strong analytical skills with an ability to track and interpret social media data.
Adept at using social media scheduling and analytics tools.

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