Urgent Hiring in Zepto

Zepto, India's leading quick commerce platform, is seeking a driven and enthusiastic Customer Experience Champion (Fresh) to join our growing team. In this fast-paced role, you'll be the first line of defense for our valued customers, ensuring their needs are met promptly and professionally.

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Responsibilities:

Respond to customer inquiries promptly and professionally via chat, email, and phone, ensuring all questions and concerns are addressed effectively.
Proactively identify and resolve customer issues, working independently and collaborating with internal teams when needed.
Maintain accurate records of customer interactions and keep stakeholders informed of trends and feedback.

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Skills:

Excellent written and verbal communication skills
Strong interpersonal skills and the ability to build rapport with customers
Active listening skills and a genuine desire to help others
Proficiency in using computers and customer service software

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