Customer Support

Do you thrive on building positive customer experiences? Are you passionate about helping others and finding solutions? If so, then a career as a Jio Customer Support Specialist might be the perfect fit for you!

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Responsibilities:

Provide exceptional customer service through various channels, including phone, email, and chat.
Troubleshoot technical issues related to Jio mobile services, JioFiber, and other offerings.
Answer customer inquiries regarding plans, data usage, billing, and promotions.
Resolve billing discrepancies and guide customers through the payment process.
Proactively identify customer needs and recommend solutions that enhance their Jio experience.
Document interactions and escalate complex issues to the appropriate teams.
Maintain a positive and professional demeanor while building rapport with customers.

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Skills:

Excellent communication and interpersonal skills, with the ability to build trust and rapport.
Strong problem-solving skills and a knack for finding solutions.
A customer-centric mindset with a passion for exceeding expectations.
Proficiency in computer applications, including MS Office Suite.
Ability to work independently and as part of a team in a fast-paced environment.

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