Infosys Recruitment 2024

In this exciting role, you'll be the technological hero for our diverse teams, ensuring their computers and workstations run smoothly and efficiently. You'll troubleshoot issues, diagnose problems, and implement solutions, all while providing exceptional customer service to our internal clients.

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Responsibilities:

• Troubleshooting & Resolution: Diagnose and resolve hardware and software issues on desktops, laptops, and other IT equipment.
• System Maintenance & Support: Install, configure, and maintain computer systems, operating systems, and software applications.
• User Support & Training: Provide efficient technical support to internal users, address their inquiries, and offer basic training on IT tools and systems.
• Security & Compliance: Monitor system security, implement preventive measures, and ensure adherence to company IT policies and procedures.
• Inventory Management: Maintain accurate records of IT equipment and ensure proper asset management.

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Skills:

• Solid understanding of PC hardware and software: Possess familiarity with various operating systems, hardware components, and network principles.
• Problem-solving & Analytical skills: Approach technical issues with a logical and analytical mind, diagnose problems efficiently, and implement effective solutions.
• Excellent communication & interpersonal skills: Communicate clearly and concisely with users, actively listen to their concerns, and provide solutions in a friendly and professional manner.
• Ability to work independently & as part of a team: Thrive in a fast-paced environment, manage multiple tasks effectively, and collaborate with colleagues to achieve common goals.
• Detail-oriented & organized: Possess a keen eye for detail, maintain accurate records, and ensure efficient organization of work processes.