Zepto Job Vacancy

This is an exciting opportunity for a customer service enthusiast to launch a fulfilling career in the fast-growing world of quick commerce. You'll be the voice of Zepto for our valued customers, providing exceptional support through various channels (phone, email, chat) and ensuring a smooth and delightful experience throughout their Zepto journey.

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Responsibilities:

Provide exceptional customer service via phone, email, and chat, adhering to Zepto's high standards.
Actively listen to customer concerns, understand their needs, and identify the root cause of any issues related to orders, deliveries (delays, errors), payments, refunds, app functionality, or Zepto services.
Resolve customer inquiries and complaints promptly and efficiently, following established policies and procedures.
Offer clear and concise explanations, providing solutions and guidance to ensure customer satisfaction.
Collaborate with internal teams (delivery, operations, etc.) as needed to ensure timely resolution of complex issues.
Proactively identify trends in customer inquiries and feedback, and communicate potential improvements to enhance the customer experience.
Maintain accurate records of customer interactions and document solutions effectively.
Stay updated on Zepto's features, policies, and delivery areas to provide accurate and helpful information to customers.

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Skills:

Exceptional communication and interpersonal skills, with a genuine passion for helping others.
Strong active listening and problem-solving abilities, with a focus on finding solutions and exceeding customer expectations.
Proficiency in English communication, both written and spoken.
Computer literacy and ability to learn and navigate new software systems quickly.
Time management and organizational skills to handle multiple inquiries efficiently.
Positive attitude, resilience, and ability to thrive in a dynamic and fast-paced environment.

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