Urgent Hiring in Zepto

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Analyst. In this role, you will be responsible for providing technical support and assistance to our clients, ensuring their satisfaction and success with our products and services.

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Key Responsibilities:
- Respond to customer inquiries and concerns through various channels, including phone, email, and chat
- Troubleshoot technical issues and provide timely and effective solutions
- Collaborate with other teams to escalate and resolve complex customer issues
- Document and track customer interactions and resolutions in our CRM system
- Proactively identify and communicate potential product or service improvements to the product development team
- Assist with onboarding and training of new customers

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Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum of 2 years of experience in a customer support or technical support role
- Strong problem-solving and critical thinking skills
- Excellent communication skills, both verbal and written
- Ability to work in a fast-paced and dynamic environment
- Familiarity with CRM systems and ticketing systems