Swiggy Recruitment 2024

As a Call Center Representative, you'll be the friendly voice behind every Swiggy order. You'll answer calls, emails, and chats, ensuring our hungry foodies experience seamless deliveries and mouthwatering moments.

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Responsibilities:

• Be the customer hero: Address order-related concerns, track deliveries, handle payment queries, and resolve all issues with empathy and efficiency.
• Knowledge is power: Stay updated on restaurant offerings, promotions, and platform functionalities to provide accurate and helpful information.
• Master of de-escalation: Diffuse customer frustration with active listening, problem-solving skills, and a touch of Swiggy charm.
• Feedback facilitator: Gather valuable customer feedback to identify areas for improvement and enhance the overall Swiggy experience.
• Teamwork makes the dream work: Collaborate with internal teams, including delivery partners and restaurants, to ensure smooth resolution of inquiries.

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Skills:

• Excellent communication skills: Speak and write clearly, concisely, and with empathy to build rapport with customers.
• Active listening: Pay close attention to customer concerns and understand their needs to provide effective solutions.
• Problem-solving and analytical skills: Think critically, identify root causes, and propose solutions to diverse customer issues.
• Computer proficiency: Comfortable navigating CRM systems and internal communication tools.
• Resilience and adaptability: Thrive in a fast-paced environment, embrace challenges, and constantly learn and grow.

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