Job Title: Back Office Assistant

Job Summary:

The Back Office Assistant will provide administrative support to the bank’s operations team, ensuring efficient and accurate processing of transactions, maintenance of records, and provision of exceptional customer service.

Key Responsibilities:

Transaction Processing:

Process transactions accurately and efficiently, including data entry, verification, and validation.

Record Maintenance:

Maintain accurate and up-to-date records, including customer information, transaction history, and account balances.

Customer Service:

Provide exceptional customer service through timely and effective resolution of customer inquiries and issues.

Reporting and Analysis:

Generate reports and perform basic analysis to identify trends, opportunities, and areas for improvement.

Compliance and Risk Management:

Ensure compliance with bank policies, procedures, and regulatory requirements, identifying and mitigating risks associated with transactions and customer interactions.

Requirements:

Education:

Bachelor’s degree in a related field, such as business administration, finance, or accounting.

Experience:

1-2 years of experience in a back office or operations role, preferably in a banking or financial institution.

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Skills:

Technical Skills:

Proficiency in Microsoft Office, particularly Excel, and ability to learn new systems and software.

Soft Skills:

Excellent communication, organizational, and time management skills, with the ability to work in a fast-paced environment.

Certifications/Licenses:

None required, but relevant certifications, such as those in accounting or finance, may be advantageous.

Working Conditions:

Work Environment:

The Back Office Assistant will work in a fast-paced office environment, with frequent deadlines and multiple priorities.

Work Schedule:

The Back Office Assistant will work a standard 40-hour workweek, with flexibility to work overtime as needed.

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