Job Title: Help Desk Support

Job Summary

We are seeking a highly skilled and customer-focused Help Desk Support to join our team at Myntra. As a Help Desk Support, you will be responsible for providing exceptional technical support to our customers, resolving their queries, and ensuring a seamless shopping experience. If you have excellent communication skills, a passion for problem-solving, and a customer-centric approach, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond to Customer Queries: Respond to customer inquiries via phone, email, or chat, and provide timely and effective solutions to their technical issues.
• Troubleshoot Technical Issues: Troubleshoot and resolve technical issues related to our website, mobile app, or other digital platforms.
• Provide Product Information: Provide accurate and up-to-date information about our products, services, and promotions to customers.
• Escalate Complex Issues: Escalate complex technical issues to the relevant teams, such as IT or Development, and ensure timely resolution.
• Maintain Customer Records: Maintain accurate records of customer interactions, issues, and resolutions using our CRM system.
• Collaborate with Teams: Collaborate with other teams, such as Sales, Marketing, and Operations, to ensure a seamless customer experience.

Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 1-2 years of experience in a help desk or technical support role.
• Technical Skills: Proficiency in Microsoft Office, CRM software, and basic knowledge of HTML and CSS.
• Communication Skills: Excellent written and verbal communication skills, with the ability to communicate technical information to non-technical customers.
• Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and resolve complex technical issues.
• Customer-Centric Approach: A customer-centric approach, with a passion for delivering exceptional customer service.

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Working Conditions

• Work Environment: Our office is located in [insert location], with a modern and collaborative work environment.
• Working Hours: You will be required to work in a 24/7 shift environment, including nights, weekends, and public holidays.
• Team: You will be part of a dynamic and supportive team, with opportunities for growth and development.

What We Offer

• Competitive Salary: A competitive salary package, with opportunities for performance-based increments.
• Benefits: A range of benefits, including medical insurance, retirement plans, and paid time off.
• Career Growth: Opportunities for career growth and development, with training and mentorship programs.
• Fun Work Culture: A fun and dynamic work culture, with regular team-building activities and social events.

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