Help Desk Executive In Jio

Do you thrive in a dynamic environment, passionate about making a difference through exceptional customer service? Do you possess strong communication and problem-solving skills, eager to connect with diverse personalities? If you're looking for a rewarding career opportunity where you can contribute to India's digital revolution, then the Customer Officer role at Jio could be your perfect fit!

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Responsibilities:

Customer inquiries and support: Responding to customer calls, emails, and social media messages, providing timely, accurate, and courteous assistance with their concerns, questions, and complaints.
Product and service knowledge: Gain thorough understanding of Jio's diverse offerings, plans, and features, confidently guiding customers and recommending suitable solutions.
Technical troubleshooting: Assisting customers with technical issues related to their Jio connections, devices, and applications, offering clear explanations and effective resolutions.
Proactive problem-solving: Identifying potential issues and proactively reaching out to customers to address them before they escalate, ensuring a seamless experience.
Upselling and cross-selling: Educating customers about new offerings and value-added services, recommending relevant options that enhance their experience and contribute to Jio's growth.
Building relationships: Developing rapport with customers, actively listening to their feedback, and going the extra mile to create a sense of trust and satisfaction.
Performance and targets: Achieving individual sales and customer satisfaction targets, striving for improvement and contributing to the team's overall success.
Data entry and reporting: Accurately documenting customer interactions, maintaining records, and contributing to reports that help improve customer service processes.

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Skills:

Minimum 12th standard pass or equivalent qualification (preferred).
Excellent communication and interpersonal skills, with the ability to explain technical information in a clear and concise manner.
Strong problem-solving and analytical skills to identify root causes of customer issues and offer effective solutions.
Patience, empathy, and a positive attitude to handle challenging situations professionally.
Ability to work independently and as part of a team.
Proficient in English and Hindi (or other regional languages as required).
Basic computer literacy with good typing speed (a plus).

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