Airtel Recruitment

Are you passionate about technology and providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping others? If so, then a Help Desk Specialist role at Airtel might be the perfect fit for you!

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Responsibilities

Provide exceptional technical support to Airtel customers via phone, email, and chat.
Troubleshoot a variety of technical issues related to Airtel products and services, including mobile network, broadband, and digital TV.
Effectively diagnose and resolve problems by following established procedures and utilizing internal knowledge bases.
Document customer interactions and resolutions to ensure clear communication and future reference.
Escalate complex issues to senior technicians when necessary.

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Skills

Excellent communication and interpersonal skills, with the ability to build rapport with customers.
Strong problem-solving and analytical skills, with a keen eye for detail.
Proficiency in using computers and navigating technical interfaces.
Ability to work independently and prioritize tasks in a fast-paced environment.
A positive and enthusiastic attitude with a commitment to providing exceptional customer service.

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