Amazon Careers

As a Customer Service Associate, you will be the heart and voice of Amazon, directly interacting with our vast customer base. You will play a key role in ensuring a positive and seamless experience for every customer, fostering trust and loyalty for the Amazon brand.

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Responsibilities:

Respond to customer inquiries promptly and professionally through phone, email, chat, and mobile chat.
Effectively troubleshoot and resolve a wide range of customer issues, including order processing, product returns, account management, and technical difficulties.
Research and provide accurate information about Amazon's products, services, and policies.
Proactively identify and escalate complex customer concerns to the appropriate team.
Maintain a positive and helpful demeanor, building rapport and fostering customer satisfaction.

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Amazon Careers

Skills:

Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.
Active listening skills to understand customer needs and concerns.
Problem-solving skills to identify and resolve customer issues efficiently.
Ability to work independently and as part of a team in a fast-paced environment.
Strong computer literacy and proficiency in Amazon's internal systems.

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