Position title
Amazon Job Vacancy – Job Search – Customer Care Executive In Amazon
Job Location
India
Remote work from: IND




Base Salary
USD15-USD24 Per hour
Qualifications

12th/Graduate

Employment Type
Full-time





Description

Amazon Job Vacancy

This is your chance to be a customer hero! You'll be the first point of contact for our valued customers, addressing their inquiries, concerns, and resolving issues with empathy, expertise, and a genuine desire to help. Your clear communication, problem-solving skills, and commitment to exceeding expectations will be key to ensuring every customer interaction is smooth, delightful, and reinforces why they choose Amazon.

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Responsibilities:

  • Be the Customer Advocate: Respond to customer inquiries across various channels (phone, email, chat) with empathy and genuine care.
  • Resolve Issues Efficiently: Analyze customer concerns, identify root causes, and offer timely and effective solutions, exceeding expectations.
  • Product & Policy Expertise: Gain in-depth knowledge of Amazon's products, policies, and procedures to provide accurate and reliable information.
  • Build Trust & Rapport: Foster positive relationships with customers, actively listen to their feedback, and strive to build trust and loyalty.
  • Performance Champion: Meet and exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction ratings.
  • Embrace Continuous Learning: Actively participate in training programs and stay updated on Amazon's evolving offerings and policies.

   

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Amazon Careers

Skills:

  • Exceptional communication skills: Communicate clearly, concisely, and professionally, both verbally and in writing.
  • Active listening and empathy: Genuinely understand customer concerns and demonstrate a willingness to go the extra mile.
  • Problem-solving and critical thinking: Analyze situations effectively, identify root causes, and develop creative solutions.
  • Technical proficiency: Proficient in using computers and various software applications, including customer service platforms.
  • Time management and organization: Manage multiple tasks efficiently, prioritize effectively, and meet deadlines consistently.
  • Adaptability and resilience: Thrive in a fast-paced environment and readily adapt to new situations and information.

Tags: Amazon , recruitment, job opportunities, career, hiring, job search, job application, Amazon careers, work at Amazon , job openings, job vacancies, job opportunities at Amazon , Amazon jobs, Amazon recruitment 2024, Amazon hiring 2024

   

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Important Links

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Date posted
February 15, 2024
Valid through
August 31, 2024
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Position: Amazon Job Vacancy – Job Search – Customer Care Executive In Amazon

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