Position title
Amazon Job Vacancy – Job Search – Customer Care Executive In Amazon
Job Location
India
Remote work from: IND
Base Salary
USD15-USD24 Per hour
Qualifications
12th/Graduate
Employment Type
Full-time
Description
Amazon Job Vacancy
This is your chance to be a customer hero! You'll be the first point of contact for our valued customers, addressing their inquiries, concerns, and resolving issues with empathy, expertise, and a genuine desire to help. Your clear communication, problem-solving skills, and commitment to exceeding expectations will be key to ensuring every customer interaction is smooth, delightful, and reinforces why they choose Amazon.
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Responsibilities:
- Be the Customer Advocate: Respond to customer inquiries across various channels (phone, email, chat) with empathy and genuine care.
- Resolve Issues Efficiently: Analyze customer concerns, identify root causes, and offer timely and effective solutions, exceeding expectations.
- Product & Policy Expertise: Gain in-depth knowledge of Amazon's products, policies, and procedures to provide accurate and reliable information.
- Build Trust & Rapport: Foster positive relationships with customers, actively listen to their feedback, and strive to build trust and loyalty.
- Performance Champion: Meet and exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction ratings.
- Embrace Continuous Learning: Actively participate in training programs and stay updated on Amazon's evolving offerings and policies.
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Amazon Careers
Skills:
- Exceptional communication skills: Communicate clearly, concisely, and professionally, both verbally and in writing.
- Active listening and empathy: Genuinely understand customer concerns and demonstrate a willingness to go the extra mile.
- Problem-solving and critical thinking: Analyze situations effectively, identify root causes, and develop creative solutions.
- Technical proficiency: Proficient in using computers and various software applications, including customer service platforms.
- Time management and organization: Manage multiple tasks efficiently, prioritize effectively, and meet deadlines consistently.
- Adaptability and resilience: Thrive in a fast-paced environment and readily adapt to new situations and information.
Tags: Amazon , recruitment, job opportunities, career, hiring, job search, job application, Amazon careers, work at Amazon , job openings, job vacancies, job opportunities at Amazon , Amazon jobs, Amazon recruitment 2024, Amazon hiring 2024
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Hiring organization
Date posted
February 15, 2024
Valid through
August 31, 2024
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