Zomato Recruitment

At Zomato, our Client Service Specialists are more than just support representatives; they are restaurant advocates and diner champions. They leverage their industry knowledge, problem-solving abilities, and empathy to answer restaurant queries, troubleshoot technical issues, and guide them through navigating the Zomato platform effectively. They proactively identify and address diner concerns, ensuring a smooth and enjoyable dining experience, ultimately contributing to the success of both restaurants and diners on the Zomato platform. As part of our client service team, you'll play a vital role in upholding Zomato's commitment to exceptional service, contributing to the company's continued growth and shaping positive experiences for all stakeholders.

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Responsibilities:

• Provide prompt and professional support to restaurants through phone, email, and chat.
• Demonstrate in-depth knowledge of Zomato's platform, features, and policies for restaurants.
• Effectively troubleshoot technical issues related to orders, listings, payments, and account management.
• Offer clear, concise, and accurate information to restaurants, actively listening to understand their needs and concerns.
• Escalate complex issues to the appropriate teams when necessary, ensuring timely resolution.
• Proactively identify opportunities to improve restaurant success on the Zomato platform.
• Analyze data and trends to provide insights and recommendations to restaurants.
• Contribute to continuous improvement by suggesting ways to enhance client service and platform functionalities.
• Stay updated on industry trends and competitor offerings, sharing valuable insights with the team.
• Maintain a positive and professional demeanor, fostering a collaborative and supportive relationship with restaurants.

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Zomato Careers

Skills:

• Strong communication, interpersonal, and problem-solving skills, with fluency in English and Hindi (knowledge of additional regional languages a plus).
• Passion for the food industry and understanding of restaurant operations (a plus).
• Ability to learn new information quickly and adapt to changing situations.
• Detail-oriented and organized with a keen eye for accuracy.
• Proficient in basic computer applications (MS Office preferred).
• Ability to work independently and as part of a team in a fast-paced environment.
• Positive attitude and a strong work ethic.

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