Client Service Specialist

At Zomato, our Client Service Specialists are more than just support representatives; they are restaurant advocates and diner champions. They leverage their industry knowledge, problem-solving abilities, and empathy to answer restaurant queries, troubleshoot technical issues, and guide them through navigating the Zomato platform effectively. They proactively identify and address diner concerns, ensuring a smooth and enjoyable dining experience, ultimately contributing to the success of both restaurants and diners on the Zomato platform. As part of our client service team, you'll play a vital role in upholding Zomato's commitment to exceptional service, contributing to the company's continued growth and shaping positive experiences for all stakeholders.

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Responsibilities:

Provide prompt and professional support to restaurants through phone, email, and chat.
Demonstrate in-depth knowledge of Zomato's platform, features, and policies for restaurants.
Effectively troubleshoot technical issues related to orders, listings, payments, and account management.
Offer clear, concise, and accurate information to restaurants, actively listening to understand their needs and concerns.
Escalate complex issues to the appropriate teams when necessary, ensuring timely resolution.
Proactively identify opportunities to improve restaurant success on the Zomato platform.
Analyze data and trends to provide insights and recommendations to restaurants.
Contribute to continuous improvement by suggesting ways to enhance client service and platform functionalities.
Stay updated on industry trends and competitor offerings, sharing valuable insights with the team.
Maintain a positive and professional demeanor, fostering a collaborative and supportive relationship with restaurants.

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Skills:

Strong communication, interpersonal, and problem-solving skills, with fluency in English and Hindi (knowledge of additional regional languages a plus).
Passion for the food industry and understanding of restaurant operations (a plus).
Ability to learn new information quickly and adapt to changing situations.
Detail-oriented and organized with a keen eye for accuracy.
Proficient in basic computer applications (MS Office preferred).
Ability to work independently and as part of a team in a fast-paced environment.
Positive attitude and a strong work ethic.

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