Customer Care Agent In Jio

Do you have a passion for helping people and enjoy using technology? Are you a clear communicator with a knack for problem-solving? If so, then joining Jio as a Customer Care Agent could be your ideal career opportunity!

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Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
Troubleshoot technical issues related to Jio services (mobile data, voice calls, broadband, etc.).
Provide accurate and helpful information about Jio plans, tariffs, offers, and promotions.
Resolve billing inquiries and address payment-related concerns.
Handle customer complaints effectively, de-escalating situations and finding resolutions that exceed expectations.
Identify and report technical issues to the relevant teams for further investigation and resolution.
Maintain accurate records and document customer interactions efficiently.
Contribute to improving customer service processes by suggesting new solutions and best practices.

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Skills:

Minimum 12th standard pass or equivalent qualification (preferred).
Excellent communication and interpersonal skills, with the ability to explain technical information in a clear and concise manner.
Strong problem-solving and analytical skills to identify root causes of customer issues and offer effective solutions.
Patience, empathy, and a positive attitude to handle challenging situations professionally.
Ability to work independently and as part of a team.
Proficient in English and Hindi (or other regional languages as required).
Basic computer literacy with good typing speed (a plus).

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