Customer Care Associate

In this exciting role, you will play a vital role in driving customer satisfaction by providing exceptional service to Jio's millions of subscribers. You will be the first point of contact for a wide range of customer inquiries, addressing their needs and concerns with empathy, professionalism, and a commitment to finding solutions.

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Responsibilities:

• Respond to customer inquiries via phone, email, and chat, effectively troubleshooting technical issues and resolving service-related concerns.
• Provide accurate and up-to-date information on Jio products, services, and plans, ensuring customer understanding and promoting brand loyalty.
• Actively listen to customer concerns, fostering positive relationships through clear communication and a genuine desire to help.

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Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with diverse customers.
• Strong problem-solving skills, with a keen eye for detail and the ability to find solutions to complex issues.
• Proficient in computer literacy with a working knowledge of customer service software and systems.
• Adaptability and a willingness to learn, keeping pace with the ever-evolving landscape of the telecommunications industry.

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