Customer Care Executive

If so, then we want you! Zomato is searching for enthusiastic and driven Customer Care Executives to join our growing team. You'll be the first line of contact for our valued customers, ensuring a smooth and enjoyable dining experience through our platform.

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Responsibilities:

Respond to customer inquiries promptly and professionally via phone, email, and chat.
Efficiently resolve customer concerns related to orders, deliveries, restaurant listings, and account issues.
Proactively identify and escalate complex issues to the appropriate team for resolution.
Maintain a positive and helpful demeanor, fostering customer satisfaction and loyalty.

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Skills:

Excellent communication and interpersonal skills, both written and verbal.
Ability to prioritize tasks, manage multiple inquiries simultaneously, and meet deadlines.
Strong problem-solving skills with a focus on finding solutions and exceeding customer expectations.
Proficiency in using computers and various software applications.

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