Swiggy Recruitment 2024

Are you passionate about building relationships and driving success? Do you possess a strategic mindset and a knack for solving problems creatively? If you're looking for a rewarding career opportunity to make a real impact on the food delivery industry, then the Customer Success Associate role at Swiggy could be your perfect fit!

Swiggy Jobs near me

Responsibilities:

• Welcome new restaurant partners to the Swiggy platform, guiding them through the onboarding process and ensuring smooth integration.
• Educate partners on Swiggy's tools, features, and best practices to maximize their visibility and success on the platform.
• Proactively identify and address potential roadblocks to ensure a seamless launch and positive first experience.
• Analyze partner performance data, identify areas for improvement, and recommend data-driven strategies to enhance visibility, order volume, and customer satisfaction.
• Collaborate with partners to implement optimization initiatives, providing ongoing support and coaching to ensure sustained growth.
• Stay updated on industry trends and competitor offerings, suggesting innovative solutions to help partners stay ahead of the curve.

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Swiggy Careers

Skills:

• Bachelor's degree in Business Administration, Hospitality, or a related field (preferred).
• 1-2 years of experience in a customer-facing role, preferably within the e-commerce or foodservice industry (a plus).
• Strong analytical and problem-solving skills, able to identify root causes and propose effective solutions.
• Excellent communication, interpersonal, and relationship-building skills with the ability to build trust and rapport.
• Proactive and adaptable, with a strong work ethic and a willingness to learn new things.
• Proficiency in MS Office Suite and data analysis tools (a plus).
• Passion for the food industry and a strong understanding of restaurant operations (a plus).

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