Zomato Recruitment

This is your chance to become a customer champion! You'll be the first point of contact for our valued customers, addressing their inquiries, concerns, and resolving issues with empathy and a helpful hand. Your problem-solving skills, clear communication, and unwavering commitment to exceeding expectations will be key to turning frowns upside down and ensuring every foodie has a satisfying Zomato experience.

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Responsibilities:

Be the Customer Advocate: Respond to customer inquiries across various channels (phone, email, chat) with empathy and genuine care.
Resolve Issues Efficiently: Analyze customer concerns, identify root causes, and offer timely and effective solutions, exceeding expectations.
Product & Service Expertise: Gain in-depth knowledge of Zomato's offerings, policies, and procedures to provide accurate and reliable information.
Build Trust & Rapport: Foster positive relationships with customers, actively listen to their feedback, and strive to build trust and loyalty.
Performance Champion: Meet and exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction ratings.
Embrace Continuous Learning: Actively participate in training programs and stay updated on Zomato's evolving features and policies.

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Zomato Careers

Skills:

Strong communication, interpersonal, and problem-solving skills, with fluency in English and Hindi (knowledge of additional regional languages a plus).
Passion for the food industry and understanding of restaurant operations (a plus).
Ability to learn new information quickly and adapt to changing situations.
Detail-oriented and organized with a keen eye for accuracy.
Proficient in basic computer applications (MS Office preferred).
Ability to work independently and as part of a team in a fast-paced environment.
Positive attitude and a strong work ethic.

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