Job Title: Help Desk Worker
Location: Various Locations (India) / Remote
Department: IT Support / Technical Assistance
Company: Google

Job Overview:

Google is seeking highly motivated Help Desk Workers to provide exceptional technical support to internal employees and external clients. The Help Desk Worker will be responsible for troubleshooting hardware, software, and network-related issues, offering timely resolutions, and ensuring smooth IT operations. This is an excellent opportunity for individuals who are technically inclined and eager to work in a fast-paced environment.

Key Responsibilities:

• Provide first-level technical support to employees and clients through phone, email, and chat.
• Troubleshoot hardware, software, and network-related issues, escalating complex problems to higher-level support when necessary.
• Assist users with setting up and configuring new devices, including laptops, desktops, and mobile phones.
• Ensure timely resolution of IT issues, maintaining high levels of user satisfaction.
• Log all help desk interactions, problems, and resolutions into the company’s ticketing system.
• Perform routine system updates, patches, and preventive maintenance tasks.
• Provide guidance and training to users on basic IT functions and software tools.
• Collaborate with other IT teams to identify, troubleshoot, and resolve larger system issues.
• Follow established protocols and contribute to the continuous improvement of help desk processes.

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Qualifications and Skills:

• Educational Background: Bachelor’s degree in Computer Science, IT, or a related field. Relevant IT certifications (e.g., CompTIA, ITIL) are a plus.
• Experience: Prior experience in IT support, help desk, or technical support roles is preferred but not mandatory. Freshers with strong technical skills are encouraged to apply.
• Skills Required:
  • Strong understanding of computer systems, mobile devices, and other tech products.
  • Familiarity with various operating systems (Windows, Linux, macOS).
  • Basic networking knowledge and the ability to troubleshoot internet connectivity issues.
  • Excellent verbal and written communication skills.
  • Ability to multitask and manage multiple support requests efficiently.
  • Strong problem-solving skills and attention to detail.
  • Customer-oriented mindset with a focus on providing high-quality technical support.

Additional Information:

• Work Hours: Full-time with flexible shifts based on support requirements.
• Benefits: Competitive salary, health insurance, wellness programs, professional development opportunities, and access to Google’s unique employee perks.
• Application Process: Interested candidates should apply through the Google Careers portal by submitting their resume and cover letter. Shortlisted candidates will be contacted for interviews and further assessments.

Google is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage applications from candidates of all backgrounds, including fresh graduates and those with experience.

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