Job Title: Customer Support Executive
Location: Remote (India)
Department: Customer Service
Company: Infosys

Job Overview:

Infosys is looking for enthusiastic and customer-focused individuals to join our Customer Support team. This remote position will involve handling customer inquiries, resolving issues, and providing excellent customer service across various platforms. The ideal candidate should have excellent communication skills, a passion for helping customers, and the ability to work independently while delivering high-quality service.

Key Responsibilities:

• Respond to customer queries via phone, email, and chat in a timely and professional manner.
• Provide accurate and relevant information about products and services.
• Resolve customer issues, complaints, or concerns by troubleshooting and offering effective solutions.
• Keep a record of customer interactions, feedback, and resolutions in the company’s CRM system.
• Collaborate with other departments to ensure seamless customer service.
• Maintain a high level of customer satisfaction by providing quick and efficient support.
• Stay updated on product and service knowledge to assist customers more effectively.
• Follow company guidelines, protocols, and procedures for handling sensitive customer information.

Qualifications and Skills:

• Educational Background: High school diploma or equivalent. A bachelor's degree is preferred but not mandatory.
• Experience: Prior experience in customer service, call centers, or a related field is preferred but not required.
• Skills Required:
  • Excellent verbal and written communication skills in English. Proficiency in regional languages is a plus.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and remotely in a fast-paced environment.
  • Basic computer literacy, including experience with customer service software (CRM) and email handling.
  • Good interpersonal skills and a positive attitude towards helping customers.
  • Time management skills to handle multiple customer queries simultaneously.

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Additional Information:

• Work Hours: Full-time / Part-time with flexible working hours.
• Benefits: Competitive salary, remote work setup, health benefits, paid leave, and opportunities for career growth within Infosys.
• Application Process: Interested candidates should apply through the Infosys Careers portal by submitting their resume. Selected candidates will be contacted for an interview and further assessments.

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