Job Title: Customer Service Executive
Location: Remote / Various Locations (India)
Department: Customer Support
Company: Meesho

Job Overview:

Meesho is looking for proactive and customer-focused individuals to join our Customer Service team. As a Customer Service Executive, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a positive shopping experience. This position is open to both experienced professionals and freshers who are passionate about delivering excellent customer service.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
• Resolve customer complaints and issues related to orders, payments, returns, and product information.
• Collaborate with internal teams to address customer concerns and ensure a smooth shopping experience.
• Maintain records of customer interactions, transactions, comments, and complaints in the company's CRM system.
• Assist in processing returns, refunds, and exchanges according to company policies.
• Stay up-to-date on company products, promotions, and services to effectively assist customers.
• Escalate unresolved issues to the appropriate departments and follow up until resolution.
• Work closely with the team to continuously improve customer service procedures and satisfaction levels.
• Provide feedback to management about recurring customer issues and suggest improvements.

Qualifications and Skills:

• Educational Background: High school diploma or equivalent required. A bachelor’s degree is preferred but not mandatory.
• Experience: Prior experience in customer service or a related field is an advantage. Freshers with good communication skills are also encouraged to apply.
• Skills Required:
  • Excellent verbal and written communication skills in English. Proficiency in regional languages is a plus.
  • Strong problem-solving skills and the ability to handle difficult customers with patience.
  • Ability to manage multiple customer queries efficiently and provide timely resolutions.
  • Basic computer literacy, including experience with customer service tools and CRM systems.
  • A positive attitude with a customer-first approach.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

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Additional Information:

• Work Hours: Full-time or part-time with flexible shifts depending on the role.
• Benefits: Competitive salary, work-from-home flexibility, health benefits, and opportunities for professional growth.
• Application Process: Interested candidates should apply via the Meesho Careers portal by submitting their resume and a cover letter. Selected candidates will undergo interviews and assessments.