VI Recruitment 2024

In this dynamic role, you'll be on the frontline of building positive relationships with our diverse customer base. You'll listen actively, understand their needs, and provide solutions with a smile, ensuring every interaction leaves a lasting impression.

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Responsibilities:

• Proactive Customer Support: Answer phone calls and manage online inquiries, addressing concerns about VI services, plans, bills, and technical issues.
• Problem-Solving & Resolution: Utilize your empathy and analytical skills to diagnose problems, provide accurate information, and offer effective solutions to customer challenges.
• Product Knowledge & Upselling: Possess in-depth knowledge of VI products and services, recommending suitable options and driving customer satisfaction and loyalty.
• Building Relationships: Create a positive and welcoming experience for each customer, actively listen to their feedback, and build long-term trust.
• Adherence to Policies & Procedures: Ensure all interactions comply with company policies and regulations, maintaining accuracy and transparency throughout.

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Skills:

• Exceptional Communication Skills: Possess clear and concise communication abilities, both written and verbal, with a confident and friendly demeanor.
• Active Listening & Empathy: Demonstrate a genuine interest in understanding customer needs and concerns, offering empathetic support and personalized solutions.
• Problem-Solving & Analytical Skills: Approach challenges with a logical and analytical mind, effectively identifying problems and recommending appropriate resolutions.
• Multitasking & Time Management: Manage multiple customer interactions simultaneously, prioritize tasks effectively, and meet deadlines consistently.
• Technology Proficiency: Proficient in utilizing customer service software and communication tools to handle inquiries efficiently.