Virtual Assistant In Jio

Jio, India's leading digital solutions provider, is searching for passionate and tech-savvy Virtual Assistants to join our growing team! In this innovative role, you'll be the first point of contact for our valued customers, leveraging AI-powered technology to provide exceptional service and personalized assistance. If you have a knack for problem-solving, enjoy clear communication, and are driven by innovation, we encourage you to apply!

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Responsibilities:

Personalized Customer Support: Assist customers with their queries and requests through various channels (calls, chat, social media) using AI-powered tools and knowledge bases.
Issue Resolution & Troubleshooting: Proactively identify and resolve customer issues efficiently, offering clear explanations and helpful solutions.
Account Management & Service Activation: Assist customers with managing their accounts, activating services, and understanding billing details.
Technical Support: Provide basic technical support for Jio services, guiding customers through troubleshooting steps and escalating complex issues when needed.
Feedback & Insights: Gather customer feedback and suggestions, analyzing data to identify areas for improvement and enhance the customer experience.
Continuous Learning & Improvement: Stay updated on Jio's offerings, policies, and technology advancements through ongoing training and self-learning.

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Skills:

Excellent communication and interpersonal skills.
Patience and a calm demeanor with a passion for customer service.
Computer skills and proficiency in customer relationship management (CRM) systems (a plus).
Problem-solving and analytical skills with a strong attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.

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