Urgent Hiring in Zepto

As a Customer Care Agent at Zepto, you'll be the first line of contact for our valued customers. You'll play a critical role in ensuring their satisfaction by addressing their inquiries, resolving issues, and providing exceptional service.

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Responsibilities:

Respond to customer inquiries promptly and professionally via phone, email, and chat.
Efficiently troubleshoot and resolve customer concerns related to orders, deliveries, payments, and app functionality.
Proactively identify customer needs and offer solutions that exceed expectations.
Maintain accurate records of customer interactions and ensure timely resolution.
Provide clear and concise communication, fostering positive customer relationships.

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Zepto Careers

Skills:

Excellent communication and interpersonal skills.
Active listening and problem-solving abilities.
Strong attention to detail and accuracy.
Ability to work effectively in a fast-paced, dynamic environment.
Proficiency in using computers and customer service software.

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